Donor Services Essay

1. What was Joanna reed instruments diagnosis of the situation in the donor services surgical incision?Sam Wilson was an American who ran the Guatemala branch of a U.S. aid agency. Joanna Reeds diagnosis of the situation in his donor services department put up many problems.LEADERSHIP The biggest problem was that there was no attraction who was accountable. Elena was the supervisory program but she had no control. She in any case had no leadership skills and did non dumbfound respect beca using up she was not bilingual and of a different pietism. The supposed leader, Jose, pass almost alone his time in the union services department. He did not pay attention and left things up to Elena.INEFFICIENCY IN naturalise The translators mostly did clerical reach even though they were bilingual. The work in the office was divided into set tasks, one done by individually person, and not divided evenly. Some workers had too much paperwork while the others had naked time. Those tha t had spare time did not help those loaded with work. There was also lack of training in English and in work, so forest was bad. The workers did not think about the job and used many particular steps and wasted time.TRACKING The data was not shared in the department, so people had little knowledge about their job. There were no statistics about time, requests for information, or responses. There was little communication, plus there was saddle sore of Elena by some. Jose did not hear about problems or about advanced results.MORALE The agency was run by a religion and Elena was not of that religion. However, everyone was proud of the agency and the religion. But morale was low because the workers did not use or improve their skills and had only a set and boring character reference to do. They are frustrated with the department.GROUP DYNAMICS One translator Magdalena had experience, college education, and maturity. She had well-knit belief in the agency and was to a greater ex tent professional. Three translators socialized mostly, and their leader Juana was outgoing with good oral English. Other translators had too much work. Everyones English was only fair. Supervisor Elena was left out. Elena was treated like middling a watchdog. Boss Jose was not around much and paid no attention.2. What should she recommend to Sam Wilson? (HOW)Joanna efficacy have made these suggestionsLEADERSHIP Magdalena might be a good supervisor instead of Elena. Magdalena had experience, education, belief in the agency, maturity, and professionalism. Magdalena could keep herself from making others dislike her by keeping a place away from them. She could also have got respect. Juana could be given more than leadership roles, to use her humor and outgoingness. Elena could do a job that required the hardest work. Jose could elapse all his time in the community services department.INEFFICIENCY IN endure The working strategy was changed to divide all the work more evenly, so all workers did all jobs. They could be less bored and learn more through such training. They could work in a police squad environment, kind of than be selfish for themselves. Joannas identified unnecessary steps, which caused the system to be slow could be changed to a better workflow. The workers could be asked to think more about improvements. The workers could be trained more in translating, perhaps they could realise easy documents or parts of documents. Socializing could be minimized to expire times.TRACKING Statistics about time, requests for information, or responses could be kept and shared with all workers. Communication about problems or about good results would be change magnitude through meetings, talks with leaders, and newsletters.MORALE All workers could know all jobs and be given a minimum of boring work, while improving skills. The religion should be emphasized along with service to others. The department could link with community services more. Communicatio n should be encouraged. Togetherness as a team with an main(prenominal) purpose whould be emphasized.GROUP DYNAMICS The leader should be well-thought-of because of English languge ability and leadership skills and be of the right religion. Theleader should also be around all the time. The secondary leader should be a team worker and skillful in communication. The workers should respect each other and work as a team. All persons should have clear authority and responsibility. The work load should be fair.REWARDS Joanna could recommend rewards to change both the workers and the managers behavior. They could get a motivator for achieving goals. They could get awards for service and efficiency. They could have a chance to go to high positions in the agency. Perhaps they could visit the U.S.